Privacy Policy

This Privacy Policy describes how HR Rent collects, uses and protects information you provide when contacting us through our website, email or telephone, or when using our services. HR Rent is committed to protecting your privacy. Any information by which you can be identified will be used in accordance with this Privacy Policy. HR Rent may update this policy periodically by modifying this page. We recommend checking this page occasionally for any changes.

Information We Collect

HR Rent may collect:

  • Your name

  • Your company name and position

  • Your telephone number and email address

  • Your business or residential address

  • Proof of identity and address documents

  • Insurance documentation

  • Payment and transaction information

  • Information required to assess hire eligibility and prevent fraud

  • Correspondence and records relating to quotations, bookings and hires

  • Photographs or video records of equipment which may incidentally contain personal information

How We Use Your Information

We use personal information to provide our services and manage equipment hires, including:

  • Verifying your identity and address

  • Assessing eligibility for equipment hire and account approval

  • Preparing quotations and managing bookings

  • Confirming insurance arrangements

  • Processing payments

  • Preventing fraud, theft and misuse of equipment

  • Protecting and documenting the condition of equipment

  • Complying with legal and regulatory obligations

  • Maintaining internal records

  • Improving our services

Lawful Basis for Processing

We process personal information where necessary to take steps before entering into or performing a hire agreement, comply with legal obligations, and pursue our legitimate interests in verifying hirers, preventing fraud, protecting equipment and managing our business. Where we rely on consent, it may be withdrawn at any time.

Marketing Communications

Where permitted by law, you may receive occasional newsletters, updates and information about HR Rent’s equipment and services. You can unsubscribe at any time using the link provided in the communication or by contacting hello@hr-rent.com.

Sharing Your Information

We may share personal information with trusted service providers where necessary to provide our services. These include:

  • Stripe and Stripe Identity for payment and identity verification

  • Airtable for business and booking management

  • Fillout for collecting verification and booking information

  • Insurers, professional advisers, repairers, couriers and other service providers where necessary

  • Police, regulators, courts or other authorities where required by law or necessary to prevent fraud, protect our equipment or enforce our legal rights

These providers are required to protect personal information and use it only for the relevant purpose. Some providers may process personal information outside the UK. Where this occurs, appropriate safeguards required by UK data-protection law will be used. HR Rent does not sell or lease personal information to third parties.

Security

We take reasonable physical, electronic and managerial measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Verification documents, proof of address, insurance documentation and related records may be retained where necessary for fraud prevention, insurance, legal and regulatory compliance. Information that is no longer required will be securely deleted or anonymised.

Use of Cookies

We use essential cookies to operate our website and may use analytics cookies to understand website traffic and improve our services. Cookies may record information such as pages visited, browser type and general usage information. Where consent is required, non-essential cookies will not be used unless you choose to accept them through our cookie banner. Cookies do not give HR Rent access to your computer or to personal information other than information you choose to provide.

Controlling Your Personal Information

You may ask us to restrict or stop certain uses of your personal information. If you previously agreed to receive direct marketing, you can change your mind at any time by using the unsubscribe link provided or emailing hello@hr-rent.com. Under the UK General Data Protection Regulation and the Data Protection Act 2018, you may have the right to request access to, correction or deletion of your personal information; restrict or object to its use; request the transfer of certain information; and withdraw consent where processing relies on consent. Requests can be made by emailing hello@hr-rent.com. If you are dissatisfied with how we handle your information, please contact us first. 

Legal Information

HR Rent is the trading name of Enrico Rossi, who is the data controller responsible for your personal information. Privacy enquiries may be sent to hello@hr-rent.com.

Effective date: 13 August 2026

Privacy Policy version: 3.2